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FAQs
Here are some common questions. In order to provide you with the best customer experience, we strongly encourage you to provide feedback. If you have any questions, please send an email to shop@imaxangel.com

General Questions:
WHEN WILL MY ORDER BE SHIPPED?
Orders are usually processed and shipped within 1-3 days after purchase.

HOW LONG DOES IT TAKE TO SHIP?
Shipping time will be different, because we will ship from different fulfillment centers to the world based on your location.
The average shipping time is about 7 to 35 working days. Affected by Covid-19, there will be a certain delay in shipment.

HOW TO CANCEL AN ORDER?
We accept order cancellation before the product is shipped or produced. After that, the order is likely to have been processed, is being prepared for shipment or has already been shipped. Once shipped, we cannot cancel the order, please contact our customer service team.

WHAT IS YOUR RETURN POLICY?
If there is a problem with your order (defective product, wrong order, damaged order, etc.), please contact us within 7 days after receiving your order and we will be happy to assist you. Please check our return policy for details.

WHAT PAYMENT METHODS DO YOU ACCEPT?
PayPal: If you have a PayPal account, you can directly log in to your PayPal account to pay.

HOW CAN I TRACK MY PACKAGE?
If you don't know your order number, you can find it by checking your order confirmation email or sending an email to us.

WHICH COUNTRIES DO NOT ACCEPT DELIVERY?
Delivery is not accepted in regions other than the United States,EU, Australia, UK.

Order Inquiry
How do I change my order?

If you need to change your order, please reach out to us as soon as possible. We cannot guarantee the change can be completed, but we will do our best to help.

At this time, we're unable to price adjust orders.

Please note, we are unable to apply more than one discount code per order. The original discount code that is used will be honored, and we are unable to apply additional discounts once an order has been placed. Please feel free to use your other discount code on a future order!

International Orders are eligible for a return for merchandise credit within 30 days of the order date. We are unable to offer returns for refunds on international purchases. Please note, the merchandise credit is for the cost of the returned pieces, less the cost of duties, taxes and shipping. To return items in your order, please email us shop@imaxangel.com, and we will send through return instructions and our return shipping address.

All sale merchandise is FINAL SALE and not eligible for returns or exchanges. Each applicable product, or discount code, will be tagged as FINAL SALE prior to adding to your cart. Your order confirmation will also indicate that the merchandise you ordered is FINAL SALE.


Gift With Purchase: All free gifts with purchase are subject to change due to availability. imaxangel is unable to reship free gifts with purchase.